Taylor Morrison Sends Homebuyers a Handwritten Apology That’s Actually Just a $4,000 Upgrade Fee in Disguise
In viral twist, a frustrated taylor Morrison homeowner shared a story of receiving a heartfelt apology letter from the builder over shoddy construction—only to flip it over and find a line-item charging them for “emotional repair.” The builder’s customer service team has since clarified that the note was “part of a premium package,” sparking a hashtag war where homeowners are now refusing to pay for their own sincerity.