McDonald's Drive-Thru AI Upgrade Revealed to Be Human Workers in Disguise, Hidden in Philippines Call Centers
Fast food giant McDonald's has quietly admitted that its highly publicized "AI upgrade" at thousands of drive-thrus is actually a low-tech sleight of hand: real human workers, located in remote call centers in the Philippines, are manually taking orders through hidden microphones and cameras. The company claimed the system was cutting-edge artificial intelligence to boost stock prices, but a leaked internal memo reveals the "AI" makes frequent errors—prompting a secret crew of 1,200 underpaid workers to correct the order in real-time. Critics ask: who truly benefits from this deceptive tech hype, while jobs remain outsourced and wages stay frozen?