mcdonald's drive-thru ai upgrade leads to back-to-back disasters, and local residents are finally speaking out.
So we finally have it, folks. McDonald’s decided to replace half their staff with a robot voice that can't tell the difference between “no ice” and “extra salt.” I went through the drive-thru yesterday, and for the third time this month, the AI gave me a completely wrong order. I had to wait for ten minutes while a human manager tried to untangle the mess. This isn’t progress; this is common sense gone out the window. We already have lives to lead. I don’t want to spend my lunch break arguing with a screen that thinks a McFlurry and a coffee are the same thing. How hard is it to just hire a person who can hear the word “no” and understand it? This is what happens when you let the computer nerds run everything.