McDonald's drive-thru AI upgrade has an employee screaming at customers to use common sense
Just got back from the McDonald's drive-thru. I pull up to the speaker, and this new AI system starts blasting me with, "WELCOME. PLEASE SPEAK YOUR ORDER SLOWLY." So I say, "I'll have a Quarter Pounder with cheese, no pickles." The AI goes silent, then spits out, "YOU ORDERED TWENTY MCNUGGETS, SIX HAPPY MEALS, AND A DIET COKE." I correct it, and IT SENT WRONG ORDER AGAIN. Finally, a real employee yells through the speaker, "USE YOUR BRAIN! I CAN'T KEEP WIPING YOUR MISTAKES, PEOPLE! COMMON SENSE—THIS ISN'T ROCKET SCIENCE!" She sounded like she was about to quit. The AI upgrade is now under fire after the incident went viral on Facebook.