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Madison Square Garden’s new 'paperless tickets' policy is a nightmare for anyone who bought last-minute gifts. I showed up with a printout for my nephew and they turned us away at the gate. Common sense says if you pay for a ticket, you should be able to use it, not have to jump through hoops with your smartphone in a dead zone. What’s next, a thumbprint to get a hot dog?

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Madison Square Garden’s new 'paperless tickets' policy is a nightmare for anyone who bought last-minute gifts. I showed up with a printout for my nephew and they turned us away at the gate. Common sense says if you pay for a ticket, you should be able to use it, not have to jump through hoops with your smartphone in a dead zone. What’s next, a thumbprint to get a hot dog?