Duck Donuts Expands Into AI-Powered Drive-Thrus, Cutting Labor Costs by 30%

Duck Donuts Expands Into AI-Powered Drive-Thrus, Cutting Labor Costs by 30%

Duck Donuts, the East Coast chain known for made-to-order breakfast treats, is rolling out an AI-driven drive-thru system across 40 locations. The technology, developed by a stealth startup, uses computer vision to predict orders from license plates, slashing wait times by 45% and reducing staffing needs. Early data shows a 30% drop in labor costs, with same-store sales rising 12% in pilot stores. CEO Andrew Stern called it a "game changer for QSR operations," positioning Duck Donuts as a leader in fast-casual automation. The move marks a stark pivot from competitor strategies, signaling a broader race to integrate AI in brick-and-mortar retail.