Local Man Furious That Social Security Administration Staffing Cuts Mean He Has To Wait Ten Minutes On Hold Instead Of Shouting At A Real Person
Angry local resident Mark Thompson, 52, took to the "Oakwood Community Watchdog" Facebook group this morning to sound the alarm on what he calls a "complete collapse of common sense." "I called the SSA three times today to ask about my benefit statement, and you know what I got? A stupid robot telling me to check the website," Thompson posted. "The website doesn't tell me why my neighbor is still getting a check for the same amount I am. They cut the staff, and now I have to wait 10 whole minutes to be screamed at by a human being. It's pure laziness. You want to save money? Stop buying coffee at the office, not cutting the people who actually do the work. My tax dollars pay for that person to answer my question, not to get redirected to a FAQ page." The post, which has already been shared 43 times, has sparked a heated debate in the comments between users who agree with Thompson's frustration and those pointing out that he could just use the online portal.