southwest extra seat policy update: 5 Things You Need to Know for a Smoother Flight
- The 'Customer of Size' rule is now permanent. Southwest Airlines has officially made its policy permanent, allowing passengers who need extra space to purchase a second seat upfront and request a refund after the flight, eliminating past uncertainty.
- Pre-boarding restrictions apply. To use the extra seat, you must board during the pre-boarding process, as you and your companion seat (if purchased) need to be set up before general boarding begins to ensure compliance.
- Refund process is simple but has deadlines. You must request your refund for the extra seat within 24 hours after your flight lands by contacting customer service or using the online form; late requests are not honored.
- You can book the extra seat now for any flight. The policy covers all current and future bookings, so if you need the space, you can add the secondary seat during reservation or within 24 hours of departure.
- No medical documentation is required. Unlike some airlines, Southwest does not ask for a doctor's note or proof of a condition; simply purchasing the second seat for your comfort is sufficient under the updated guidelines.