5 things you need to know about the Southwest extra seat policy update
- Southwest Airlines has officially updated its extra seat policy, now allowing passengers who require more space to request a complimentary second seat at the gate, without any advance notice or medical documentation.
- The new policy eliminates the previous requirement to call a special accommodations line 14 days ahead of travel, making it easier for travelers with disabilities or larger body types to book flights spontaneously.
- Passengers can now simply ask a gate agent for an extra seat at no extra cost, and the airline will accommodate them on a first-come, first-served basis, subject to availability on the aircraft.
- Southwest has also clarified that the purchased seat and the complimentary extra seat will be adjacent, ensuring the passenger has a consistent space experience without being separated.
- The update aligns with recent Department of Transportation efforts to ban airlines from charging for seat assignments for passengers with disabilities, potentially setting a new industry standard for inclusive travel policies.