Southwest Airlines’ ‘Extra Seat’ Policy Gets Quiet Update— And Passengers Are Outraged Over One Surprising Detail
Stay woke: Southwest’s new “extra seat” policy update now lets crew members physically measure your shoulders and hips at the gate. The hidden truth? Records show this change wasn’t driven by passenger requests but by a sudden surge in liability claims from aisle-related incidents in 2023. Travelers report being pulled aside mid-boarding for impromptu seat-width checks, with no warning or appeal process—and some claim it’s a backdoor way to charge double for larger passengers without adding a fare code. Is it about safety, or profit? You decide.