robert isom under fire as leaked audio reveals American Airlines CEO allegedly called frequent flyers 'entitled brats’ in a tense meeting. The recording, which went viral on social media, shows Isom complaining about passenger demands for better legroom and affordable upgrades. However, fact-checkers confirm the audio is AI-generated and fabricated—the original clip is from a 2019 internal safety briefing, not a rant against customers. The rumor spread after a parody account spliced the audio with fake captions, misleading thousands. Reality: no such incident occurred.