Robert Isom Hates Fun, Says Airline Delays Are Actually 'Quality Time' with Strangers
In a move that has left the internet simultaneously furious and cackling, American Airlines CEO Robert Isom is trending after a leaked internal memo revealed his new customer service strategy: reframing a 6-hour tarmac delay as an 'unexpected opportunity for human connection.' Meme historians are calling it 'corporate gaslighting perfection'—a masterclass in spin that somehow makes you miss the days when airlines just blamed the weather. The irony? The memo was sent while his own flight was delayed, proving that even Robert Isom can't escape the 'quality time' he's pushing.